Terms & Conditions
Welcome to Orchid’s Collection. By placing an order or interacting with our page, you agree to the following terms and conditions. Please read them carefully.
Product Information
All items displayed are subject to availability. Product colors may slightly vary due to lighting, camera, or screen resolution. Sizes, measurements, and material details are mentioned clearly where applicable.
Order Process
Orders can be placed via Facebook Messenger, WhatsApp, or phone as instructed on our page. Full customer details (name, address, contact number) must be provided correctly. Once confirmed, orders cannot be changed or canceled.
Payment Policy
We offer Cash on Delivery (COD) within Bangladesh. For certain locations or bulk orders, advance payment may be required. Bank/bKash/Nagad details will be shared upon request for prepayments
Shipping & Delivery
Delivery time usually takes 2–5 working days depending on the location. Delays may occur due to courier issues or unforeseen events. We will try our best to keep you updated. Delivery charges apply as per courier rates and will be communicated during order confirmation.
Exchange & Return Policy
We only accept exchanges for defective or wrong products delivered. Exchange requests must be made within 2 days of receiving the product. To be eligible for return/exchange, the item must be unused, unwashed, and in original packaging. No refund policy unless the item is out of stock after payment.
Customer Conduct
Abusive or inappropriate behavior towards our team will not be tolerated. We reserve the right to block or ban users who violate our page rules or engage in fraudulent activity.
Intellectual Property
All product photos, designs, and content are the property of Orchid’s Collection. Unauthorized use or copying is strictly prohibited.
Policy Changes
We reserve the right to update our terms & conditions at any time without prior notice. Thank you for shopping with Orchid’s Collection. We value your trust and look forward to serving you.